Listening to ourselves and others
To truly feel listened to is an empowering experience. It means that you feel understood and accepted. But for a person to really be heard, you need to know how to listen. That means building trust, being curious, holding a space for their story, being comfortable with difficult emotions, and making sure they feel that their experiences are worth sharing. We spend as much time as possible with people in their environment, whether that’s in a hospital, neighbourhood or organisation. By shadowing people while they live their lives, and having in-depth conversations with them and their social networks we can build up a holistic picture of the people, places and services they interact with on a daily basis. We will use ‘clean listening' to create a deep understanding of the challenges and opportunities that present themselves. That means not listening selectively, but making sure we am being open in order to get a complete picture of the situation.
Through this process we identify and build meaningful relationships with people who need to be part of the journey, so that the solutions we eventually develop are both impactful and sustainable.
Telling personal stories
Sparking imagination
Creating together